Financial service

F.A.Q.

Make a screenshot of the error message and send it to us by email at aides-financieres(at)unige.ch. Our team will investigate the problem as soon as possible.

If you are unable to access the financial assistance application form, please follow the procedure detailed below:

  1. Contact your school directly to obtain your registration number ;
  2. Send your registration number by e-mail to age(at)hesge.ch so that the Direction of the Information Systems of the HES-SO Geneva can directly complete this number in our database.

If your problem is different, do not hesitate to call us.

Try again with the Firefox browser, update and clear the cache. If the problem persists, take a screenshot of the error message and email it to us at aides-financieres(at)unige.ch. Our team will investigate the problem as soon as possible.

If your request is for a general attestation, please contact the Admissions Office by sending them your request from their platform admissions.unige.ch.

If your request concerns a specific subject (duration of studies, activity rate or other), please contact the secretariat of your faculty directly.

All the information and documents required are listed in the Directive (in French). Please, consult it before contacting the Financial Service.

Contact the secretariat by e-mail. Don't forget to provide in PDF format the new supporting documents concerning your new request for assistance with a new letter of motivation and to specify the type of assistance requested.

Under no circumstances will the grants be stopped until the end of the semester.

Yes, however it is imperative that you explain the reasons for the absence of the document and provide it to us as soon as possible.

Incomplete and unexplained applications will not be processed and a denial will automatically be sent to the student.

Yes. You may meet the criteria for monthly aid through private funds.

We are currently receiving many requests and are doing our best to respond as quickly as possible. All applications will be processed in order of receipt.

UNIGE Students can view the status of their application on the Student Portal ("My Unige" tab). HES-SO Geneva Students can view the status of your application here.

Your application has been received if the status of your application is "Submitted". Find explanations on the detailed process for processing your application.

No, you must have a Swiss bank account in your name.

You can scan pdf documents from your smartphone using an app such as Adobe Scan (available on Android and Apple).

The form only accepts pdf documents. If you have taken a photo of your documents, you can convert them to pdf via the print options (on Mac: "Print", then choose "Save as pdf". On Windows: "Print", then choose the printer "Microsoft Print to pdf"), or by using a tool like smallpdf, which is a free online service.

Note: the maximum size for a pdf file accepted by the form is 1MB. If your pdf is too large, please see the FAQ entry below.

Use a tool to reduce the size of your pdf, e.g. smallpdf, which is a free online tool.
Rather than one large document, you also have the option of submitting several additional documents in the "Other Info" ("Autres infos") section.

Note: the maximum size for a pdf file accepted by the form is 1MB.

You can merge multiple pdf's using a tool like smallpdf, which is a free online service. Note that the maximum size for a pdf file is 1MB.

You can also submit your other documents in the "Other Info" ("Autres infos") section.

You can attach additional pay slips using the green "+" button.

Yes, you must provide your legal guarantors' last complete tax notice as well as your own in all cases. You can add it in the "Other info" ("Autres infos") section.

The application must be submitted between September 15 and 30 of each academic year. If the application is accepted, the exemption is valid for 2 semesters of the academic year.

Once the deadline has passed, you can only apply during the year in the following cases:

  • Following a late registration or for the spring semester (autumn mobility or new registration).
  • Following a grant refusal from the canton of Geneva or another canton.

Once the form has been submitted, you can make an appointment to come and bring the documents until the end of October each year by writing an email to exo-taxes(at)unige.ch or by calling 022 379 77 27.

Question, problem?

If you haven't found the answer in the FAQ above, you can contact us at aides-financieres(at)unige.ch.